Shipping policy

Last updated: 18 September 2026

FAUNIVA currently delivers to available addresses within the United Kingdom. Delivery availability is confirmed at checkout.

Order processing

Orders are normally prepared and dispatched within 2 working days after payment has been successfully received. Working days are Monday to Friday, excluding public holidays.

Processing may take slightly longer during public holidays or unusually busy periods. If a significant delay affects your order, we will contact you using the details provided at checkout.

Once your order has been dispatched, we will send a dispatch confirmation to the email address used for the order.

Estimated delivery time

Delivery normally takes approximately 10–15 days after dispatch. This is an estimate and not a guaranteed delivery date.

Weather, carrier disruption, remote locations and other circumstances outside our reasonable control may occasionally cause delays.

Unless a different delivery period has been agreed with you, your order will be delivered within 30 days after we accept it. If we cannot meet that deadline, we will contact you and explain the options available to you, including cancellation and a refund where required by law.

Delivery charges

Standard UK delivery is £3.99. UK delivery is free for orders over £29.99. Available delivery methods, charges and any applicable free-delivery threshold are shown before you place your order. The delivery charge payable to FAUNIVA is displayed at checkout.

Tracking

Where tracking is available, the tracking details will be included in your dispatch confirmation or sent separately to the email address used for the order.

Tracking information may take a short time to update after dispatch. A lack of an immediate tracking update does not necessarily mean that the parcel has been delayed.

Separate parcels

An order may occasionally be delivered in more than one parcel. Where this happens, the parcels may arrive on different days. You will not be charged an additional delivery fee unless this was clearly shown before you placed the order.

Delivery address

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible at yemingzhang97@gmail.com.

We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned or requires redelivery because the address supplied was incorrect or incomplete, the parcel was not collected, or delivery was refused without a valid reason, we may ask you to pay the reasonable additional cost of redelivery. This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

Delayed parcels

If your parcel has not arrived by the end of the estimated delivery period, please allow a short time for any tracking update and then email yemingzhang97@gmail.com with your order number.

We will check the available tracking information and, where appropriate, investigate the delay with the delivery provider. We will keep you informed if further action is required.

Lost parcels

If a parcel is confirmed lost before delivery to you, we will provide an appropriate remedy, which may be a replacement or a refund depending on the circumstances and your legal rights.

Damaged parcels or products

If your parcel or product arrives damaged, please keep the product and packaging, take clear photographs and contact us promptly at yemingzhang97@gmail.com with your order number.

This information helps us investigate and resolve the issue, but requesting it does not limit your statutory rights.

Contact

For delivery enquiries, email yemingzhang97@gmail.com and include your order number.