Terms of service

Last updated: 18 September 2026

These Terms & Conditions apply to purchases made through the FAUNIVA online store. Please read them together with our Delivery Policy, Returns & Refunds Policy, Privacy Policy and Cookie Policy.

Nothing in these terms limits any rights you have under applicable consumer law.

1. About FAUNIVA

FAUNIVA is operated by XIJEA (WENZHOU) TRADING CO., LTD., a company registered in the People's Republic of China under Unified Social Credit Code 91330304MAKJQFP10E.

Registered business address: Oulian Building, No. 320 Shangwu Avenue, Ouhai District, Wenzhou, Zhejiang, China.

The seller and contracting party for purchases made through this store is XIJEA (WENZHOU) TRADING CO., LTD.

Email: yemingzhang97@gmail.com

The registered business address is not a returns address. Please contact us and follow our Returns & Refunds Policy before sending any product back.

2. Information you provide

When placing an order, you must provide complete and accurate contact, payment and delivery information. Please check your order details carefully before submitting your order and contact us promptly if you notice an error.

3. Product information

We take reasonable care to describe and display products accurately. Screen settings, lighting and photography may cause minor colour differences. Products made from natural materials may have normal variations in colour, grain, shape or texture.

Measurements are approximate unless expressly stated otherwise. Please review the product dimensions, compatibility information, care instructions and safety guidance before ordering and use.

These normal variations do not affect your rights if a product differs materially from its description or is otherwise faulty.

4. Availability and orders

All products are subject to availability. Adding a product to your basket does not reserve it.

Placing an order is an offer to purchase. An automated acknowledgement confirms that we have received your order, but does not necessarily mean that we have accepted it. A contract is formed when we confirm that your order has been accepted or when we dispatch it, whichever happens first.

We may decline an order before acceptance. After acceptance, we may cancel an order only where there is a valid reason, such as an unexpected stock shortage, an obvious pricing or product-information error, an inability to authorise payment, a reasonable suspicion of fraud, or a legal or delivery restriction. We will notify you and refund any amount paid for an order we cancel.

5. Prices and payment

Prices are displayed in pounds sterling. The total price, including applicable taxes and any delivery charges payable to FAUNIVA, will be shown before you place your order.

Payment must be made using a method available at checkout. Your payment method may be authorised or charged when the order is placed.

If an obvious pricing error occurs and a reasonable customer would have recognised it as an error, we may contact you to offer the option of purchasing at the correct price or cancelling the order. If we cannot contact you, or if you do not wish to proceed, we may cancel the affected order and refund any payment made.

6. Delivery

We currently deliver to available addresses within the United Kingdom. Processing times, estimated delivery times, charges, tracking and the handling of delayed, lost or damaged parcels are explained in our Delivery Policy.

Unless a different period has been agreed with you, goods will be delivered within 30 days after we accept your order. Estimated delivery dates are not guaranteed, but this does not affect any right you may have if delivery is late.

Goods become your responsibility when they are delivered to you or to a person you have identified to receive them. Ownership of the goods passes to you once we have received payment in full.

7. Cancellation, returns and refunds

Your statutory cancellation rights and FAUNIVA's additional 30-day return-request period are explained in our Returns & Refunds Policy.

Nothing in these terms or that policy limits your rights where goods are faulty, damaged, unsafe, incorrect, not as described or not fit for their intended purpose.

8. Promotions

Promotions and discount codes are subject to any conditions displayed with the offer. Unless stated otherwise, a discount code cannot be exchanged for cash, applied to a previous order or combined with another code.

We may withdraw or correct a promotion affected by fraud, misuse or an obvious technical error. This will not affect an order that we have already validly accepted, unless the order itself was affected by fraud or an obvious error.

9. Safe use of bird and pet products

Birds differ in size, strength, behaviour and health. A product suitable for one bird may not be suitable for another. Please read all product instructions and suitability information, introduce unfamiliar items gradually, supervise use where appropriate, and inspect products regularly. Remove any item that becomes damaged, excessively worn or unsafe.

Information on our website is general product guidance and is not a substitute for veterinary advice. If you are concerned about an animal's health or safety, please consult a qualified veterinary professional.

This section does not reduce our responsibility for a product that is legally defective or unsafe.

10. Intellectual property

The FAUNIVA name, logos, website design, photographs, text, graphics and other store content are owned by us or used under licence. They may not be copied, reproduced or used commercially without permission, except where permitted by law.

11. Our responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a purchase made for personal use.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any responsibility arising under mandatory consumer law.

12. Events outside our reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control. We will take reasonable steps to reduce the effect of the event and will contact affected customers where appropriate.

If such an event causes a significant delay or prevents us from supplying your order, we will explain the available options, including cancellation and a refund where required by law. This section does not remove any remedy available to you under applicable consumer law.

13. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we collect and use personal information and how cookies and similar technologies are used on the store.

14. Governing law and complaints

These terms are governed by the laws of England and Wales. This does not deprive you of any mandatory consumer protection available in the part of the United Kingdom where you live.

If you live in Scotland or Northern Ireland, you may bring proceedings in the courts available to you under applicable law. Customers living in England or Wales may bring proceedings in the courts of England and Wales.

If you have a question or complaint, please email yemingzhang97@gmail.com so that we can try to resolve it fairly and promptly.

15. Changes to these terms

We may update these terms to reflect changes in law, our services or the way we operate the store. The updated version and its effective date will be posted on this page.

Changes will not affect an order that we have already accepted, except where a change is required by law or agreed with you.

16. Contact